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TRANZACT is a Leader in the direct to consumer over 65 Health Insurance Industry and partners with the leading Insurance providers in this space. TRANZACT acquires customers through telephonic based marketing and sales. TRANZACT is seeking a qualified Quality Assurance Director, this is a full-time salaried position responsible for managing Quality Assurance production, sales call quality, implementing Quality of Business team strategy, managing outsourced vendor/partners, and developing and managing the Quality Assurance Team. An effective leader in this position will collaborate with internal departments; Sales Leadership, Business Leaders, Quality of Business Team, etc., to ensure the Quality Assurance team is aligned with the business goals, managing key strategic initiatives, complying with federal and state laws and effectively communicating the performance of our sales agents, into actionable items that drive improvement. Hybrid work schedule - in office Tuesdays and Thursdays.
Essential Duties and Responsibilities:
* Develop and document processes to maximize department efficiencies while maintaining work quality.
* Manage department KPIs and efficiencies including reviewing/approving timecards, Performance Improvement Plans (PIP) and Disciplinary action plans.
* Routinely calibrate QA scoring methods with sales scripts and processes to ensure consistency.
* Develop job descriptions, incentive programs, and staffing recommendations.
* Provide oversite and direction to team leads/direct reports.
* Create and present department results to managers, directors, and senior level company executives.
TRANZACT, a WTW Company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet
Full Time
$172k-210k (estimate)
04/10/2024
06/24/2024
The job skills required for Quality Assurance Director include Leadership, Initiative, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Director positions, which can be used as a reference in future career path planning. As a Quality Assurance Director, it can be promoted into senior positions as a Top Quality Assurance Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Director. You can explore the career advancement for a Quality Assurance Director below and select your interested title to get hiring information.